Funny detailed oriented customer service friendly love meeting people.

 

Wileena Webster
Office
McDonough, GA
suhnshine@msn.com
+1 386 316 5498
To obtain an entry-level position that will allow me to enhance my knowledge within a company that is
vigorously growing. While being able to apply my strong computer, organizational, and interpersonal
skills, to contribute to the performance and quality of the organization.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager/Inventory Specialist
Walgreens Drug Store Retail - Lithonia, GA
August 2008 to Present
Recorded store inventory, controlled all of the count and vendors that entered the store, using the AS400
system. Developed and enhanced my leadership abilities as an indispensable asset to the store staff.
Liaison between management and non-management team members, ensured excellent customer service
was delivered to our customers, as well as providing leadership to team members by communicating
tasks from the store manager, coaching on warehouse and vendor orders and handling day-to-day cash
functions. Working in the Pharmacy scanning in Patients prescriptions, and checking stock. Checking
status online orders through e-commerce system.
Hair Stylist Manager
Hair Studio 340 - Berryville, VA
2011 to 2013
Responsible for efficient running and profitability of the salon by ensuring that client count numbers are
maintained. Respond to clients via email and telephone inquiries on a daily basis within a timely manner.
Train workers in proper operational procedures and functions and explain company policies. Analyze and
record personnel or operational data and write related activity reports. Collaborate with staff members
to plan or develop programs of events, schedules of activities, or menus. Inspect work areas or operating
equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Apply customer/guest feedback to service improvement efforts. Inform workers about interests or special
needs of specific groups. Participate in continuing education to stay abreast of industry trends and
developments. Requisition necessary supplies, equipment, or services. Assign work schedules, following
work requirements, to ensure quality and timely delivery of service. Furnish customers with information
on events or activities. Resolve customer complaints regarding worker performance or services rendered.
Hair Stylist Manager
Styles 101 - Daytona Beach, FL
2004 to 2008
Responsible for efficient running and profitability of the salon by ensuring that client count numbers are
maintained. Respond to clients via email and telephone inquiries on a daily basis within a timely manner.
Train workers in proper operational procedures and functions and explain company policies. Analyze and
record personnel or operational data and write related activity reports. Collaborate with staff members
to plan or develop programs of events, schedules of activities, or menus. Inspect work areas or operating
equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Apply customer/guest feedback to service improvement efforts. Inform workers about interests or special
needs of specific groups. Participate in continuing education to stay abreast of industry trends and
developments. Requisition necessary supplies, equipment, or services. Assign work schedules, following
work requirements, to ensure quality and timely delivery of service. Furnish customers with information
on events or activities. Resolve customer complaints regarding worker performance or services rendered
Adjunct Instructor
Daytona Beach College - Daytona Beach, FL
2006 to 2007
Instructing the students on the skills and chemistry of hair. Reported to a dean or director and performed
instruction-related duties and responsibilities in a timely manner and in accordance with the mission,
policies and procedures of the college. Used active learning methods and a variety of instructional
strategies designed to assist the learner in meeting the objectives of the course. Remained abreast of
ongoing developments and practices in my professional content area(s). Followed the course or program
standard design where such a design would be necessary.
Styles 101
Supervisor Cosmetics Department
Walgreens Drug Store - Austell, GA
2003 to 2003
Supervised three beauty advisors and made sure sales were met. As a beauty advisor I built relationships
with customers to create a loyal client base that depended on me for the latest trends and products.
Worked with innovative new cosmetics, including exclusive lines created only for Walgreens. Participated
in monthly meetings to review the newest items coming to the store, as well as customer-building
techniques. Shared ideas that help shape the look of the department and the store customer interactions.
Education
Associate Certificate in Office Management
Daytona Beach State College - Daytona Beach, FL
2007 to 2016
Certification in Office
Daytona Beach Community College - Daytona Beach, FL
2001
Certificate in Cosmetology
International Academy of Hair Design - Daytona Beach, FL
1995 to 1996
High school diploma or GED
Skills
• Shift Lead (10+ years)
• Shift Supervisor (10+ years)
• Customer Service (10+ years)
• Key Holder (10+ years)
• Team Member (10+ years)
• Store Management Experience
• Management
• Supervising Experience
• Performance Management
• Management Experience
• Retail Sales
• Microsoft Office
• Inventory control
• English
• Sales
• Store management
• Sales management
• Planograms
• Cash handling
• Mentoring
• Body waxing
• Front desk
• Pharmacy technician experience (3 years)
• Multi-line phone systems
• Warehouse experience
• Basic math
• Cashiering
• Leadership
• Computer literacy
• Hair Styling
• Time management
• Typing
• Documentation review
• E-Commerce
• Retail Management
• Microsoft Windows
• Call center (2 years)
• iOS
• Customer support
• Adobe Acrobat
Certifications and Licenses
Cosmetologist
License for 21 yrs
Cosmetology License
Additional Information
SKILLS
• Windows 8 - (MS Word, Excel, Access, & PowerPoint) - Keyboarding - Basic Office Equipment
• Ability to multi-task on a daily basis
• Experienced in Customer Service Relations
• Strong Oral and Written Communication Skills
• Detailed Oriented
• Work well with other

Last Resume Update March 17, 2024
Address McDonough, GA
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