Experienced Customer Service Specialist

My goal is to be successful and stable on my next career path utilizing my current proven skills while also learning and developing new ones.

Some of my skills include:

Customer Support

Project Management

Inbound/Outbound Support

Product Knowledge/Support

Escalations/Resolutions

Excellent written and verbal communication

Attention to detail

Safety and security awareness

Word and Outlook; Proficient in the basics of Excel.

Face to face customer contact

Last Resume Update March 5, 2024
Address Douglasville, GA
E-mail Locked
Phone Number Locked

Experience

Southwest Airlines
Flight Attendant/Customer Service
Mar 2024 - Current

Perform daily aircraft security and safety checks prior to passenger boarding.
Gather trip information from Ops agent and relay to Captain, FO, and crew.
Provide assistance to passengers with boarding process
Brief passengers seated at over wing window exit regarding assistance in the event of an emergency evacuation
Make public announcement to passengers for instructions fastening seatbelts, stowing carry items and details on aircraft safety features
Assure aircraft cabin is safe and secure for pushback
Utilize crew resource management (proper communication and teamwork at all times)
Provide top tier customer service to all passengers by being helpful, courteous, and knowledgeable
Obtain passenger beverage orders and distribute treats
Maintain a tidy cabin at all times
Secure cabin for landing and brief passenger if final decent
Assist passengers with deplaning process

BEKO Technologies/Trinet/Robert half
Customer Service Specialist
Sep 2013 - Aug 2023

Train new hires and transition team members every quarter to promote cross collaboration skills.
Support outside sales team with customer accounts from North/South America, Canada, and the Caribbean.
Resolve and provide solutions for customer complaints as well as restore their trust threshold.
Troubleshooting to create more efficient processes within daily procedures.
Handle inbound/outbound phone calls in a timely manner.
Forward/redirect relevant inquiries via phone call or email to the proper departments (reception).
Customer account maintenance
Provide accurate correspondence to customers regarding order and/or invoice status’.
Provide product and shipping quotes
Educate customer on product functions
Assure proper shipment and tracking details
Process daily invoices for domestic and international shipments
Analyze and data reports using Excel, Google Sheets, and internal database storage systems
Guide and mentor peers with feedback/assistance on company processes to assure quality customer satisfaction
Achieve 95-98% Customer and Employee satisfaction each quarter

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