Customer Service Professional

Dedicated and results-oriented customer service professional with 10+ years of experience in providing exceptional support and assistance. Proven track record in resolving customer inquiries, and ensuring high levels of satisfaction. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.

Last Resume Update March 12, 2024
Address La Marque, TX
E-mail Locked
Phone Number Locked

Experience

TWRS LLC
Inside Sales Representative / Rental Coordinator
May 2022 - Feb 2024

• Proactively monitor and strive to maintain elevated levels of quality, accuracy, and process consistency. Identify opportunities for sales process improvement. Understanding and proving the
product or service to the customer
• Collaborate with purchasing departments, branch leaders, drivers, and team
members to ensure that orders are processed with accuracy, efficiency, and that products are distributed properly.
• Work with Outside Sales team to implement and execute effective sales strategy to drive
sales. Routing qualified opportunities to the proper sales executives for further development and closure. Following up on leads to furthering the sales process by having set goals and aims to re-activate old accounts and bring in new customers.
• Apply product knowledge to match products to the needs of the customers. Develop meaningful relationships with customers to encourage trust and loyalty!
• Lead the specialty sales process and master all applicable communication, submit orders to warehouse management, create packing lists and bill of ladings, collect/keep all order specific data and paperwork on company server, create invoices, and oversee our rental department.
• Scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
• Arrange shipments by checking stock to decide inventory levels, predicting delivery requirements, and placing/expediting orders.
• Ensure premises, assets and communication ways are used effectively.
• Responsible for researching and comparing suppliers, goods, and services to obtain the best deals on behalf of the company.
• Interact with suppliers to schedule delivery times and resolve shipping errors.

McRee Ford
Accounting Assistant / Lead Dispatcher
Jun 2021 - May 2022

• Process invoices, buy out parts, dispatch drivers, filing, and aid with any administrative tasks.
• Ensure orders are picked up and processed prompt to meet requirements and monitor shipments.
• Use computers and tablets to monitor route deliveries.
• Build strong relationships with customers and carriers.
• Maintain database of customer locations, time windows, and other information as directed.
• Investigate customer complaints about lost or damaged merchandise or shortages in shipment to decide responsibility.
• Keep daily dispatch log containing start times, driver, routes, and other material handling equipment required for each delivery truck.
• Coordinate shipping and receiving of merchandise.

Custom Abrasives LLC
Accounting Assistant/Order Entry/Dispatch Assistant
May 2017 - Jun 2021

• Keep documentation for accounts payable, weekly tonnage and aging reports,
monthly balance sheets, answer all calls from clients to supply quotes, process orders.
• Prepare journal entries, analyses, customer invoices, and account reconciliations
• Inform customers of receipt, prices, shipping dates, and delays while keeping logs and records of calls, emails, and all other information

Auto Facelift
Marketing Manager/Outside Sales
Mar 2013 - Apr 2017

• Excellent spoken and written communication skills, with the ability to work well with diverse groups of people, and the ability to perfect the product and price strategy.
•Ensured that front office operations ran smoothly and efficiently by greeting clients, scheduling appointments, and answering phone calls.

Alliance Bernstein L.P.
Mutual Fund Client Relationship Rep. (Temporary Assignment)
Feb 2012 - Sep 2012

•Responsible for responding to customer inquiries with detailed information about existing accounts, mutual fund products, fund goals, and legal requirements, performing account transactions and updating account history; and analyzing and researching account activity and history

West Corporation Call Center
MR Training Team Lead
Feb 2010 - Aug 2011

• Responsible for training assigned operations employees, which includes conducting training sessions, mini courses, in-service presentations, and client training presentations, as well as assisting in the
development of training materials; observe trainees to identify where they are experiencing difficulty, and take instructional steps to clarify information; track enrollment of training participants and distribute enrollment information to appropriate departments; maintain a timely and accurate written record of all conferences and verbal warnings to support the decision to retrain or terminate a trainee ensuring the adherence to departmental policies and procedures.

United States Army
Soldier
Jun 2007 - Aug 2009

Highly organized – meticulous - effective communication skills - time management - multitasking - Sound judgment - critical thinking

Education

COM
Associate of Arts
May 2016 - Aug 2018

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