Last Resume Update March 6, 2024
Address North Miami, FL
E-mail Locked
Phone Number Locked


Emphire Staffing & HR Solutions - NationsBenefits
Customer Service Representative
Dec 2023 - Jan 2024

• Responded to high volume calls in regards to members inquiries and requests
• Reviewed and verified the members information while adhering to HIPAA guidelines
• Transcribed all interactions i.e., awarded benefits, order requests, grievances and follow up tasks
• Utilized various computer systems for tracking, information gathering and escalating issues

Seminole Tribe of Florida
Tribal Wide Administrative Assistant II
Oct 2021 - Aug 2022

• Supported new hire onboarding by processing employment paperwork and other clerical tasks
• Audited personnel files for discrepancies and expirable professional licenses/certifications
• Led multi-disciplinary projects from start to finish while working with cross-functional divisions
• Served as the Account Lead for the organization’s GSA Fleet Vehicles; Responsible for resolution on claims, vehicle replacements, metrics tracking
and monthly bill payments

Greater Miami Convention & Visitors Bureau
Administrative Assistant
Aug 2018 - Oct 2020

• Prepared decision-making documents e.g., Tentative Leads and Bookings for local meetings
• Produced cash advances, check requests, invoices and expense reports for processing
• Managed multiple tasks of accounts reconditioning and form processing in Simpleview CRM
• Coordinated events, assisted with giveaways, transcribed and maintained electronic files

Data Validation Specialist
Mar 2017 - Jul 2017

• Utilized records management systems to control and maintain the documentation lifecycle
• Contributed to the development of content classification to facilitate information capture
• Implemented electronic processing, retrieval and circulation system for security and functionality
• Tracked and stored solicitation and contract documentation within the company’s repository

Morphotrust USA, LLC
Enrollment Agent II
Dec 2013 - Dec 2016

• Executed biometric processing by capturing quality fingerprints, photographs and signatures
• Evolved customer experience by using management tools to inform clienteles on services offered
• Balanced the day-to day operational support by delivering above and beyond customer service
• Collaborated on initiatives to resolve customer complaints and maintain quality service


University of Central Florida
Bachelor of Science
Aug 2011 - Dec 2013

Health Administration

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