Gerber Collision & Glass

Customer Service Representative | March 2023 - February 2024

  • Strong customer service skills and team building experience
  • Professionally communicating and coordinating different appointments and tows with customers. 
  • Problem solving and guiding customers through adverse situations
  • Accurate data entry, balancing accounts payable and receivable daily using CCC1 and Workday. 
  • Communicating daily with insurance partners with updates and verifications of funds and coverage.

 

Walgreens

Pharmacy Technician | August 2021 - July 2023

  • Help prepare and distribute medications to patients
  • Process between billing claims daily
  • Professionally and politely listen to customer concerns and gather data 
  • Extremely accurate data entry skills typing prescriptions
  • Follow up with insurance companies for insurance plan details and initiate prior authorizations for medications and procedures. 

 

Wells Fargo

Bank Teller | April 2020 - May 2021

  • Processing cash transactions; deposits withdrawals, payments, and transfers between $1-10,000
  • Assisted customers with various problems and questions related to their accounts or products. 
  • Quickly and efficiently escalate issues to the appropriate level of management when necessary. 
  • Completed regular online and in field training to enrich my skill and knowledge. 
  • Consistently scanned over each transaction and my surroundings for risk of fraud or threat. 

 

Sunshine House

Preschool Lead Teacher | September 2018 - January 2020

  • Create and implement age appropriate curriculum
  • Regularly practice preventive security measures. 
  • Professionally and politely communicate with parents and children
  • Closely follow state regulated policies and procedures to maintain a safe and clean environment. 

 

New Focus Addiction and Behavioral Health

Care Coordinator | July 2016- August 2018

  • Supervise daily practice operations such as, billing, collections, security and occupational heal and safety
  • Basic receptionist and scheduling experience working with multiple providers and EHRs.
  • Addressed complaints and coordinated performance reviews. 
  • Sensibly make decisions in a high pressure environment. 
  • Ensure payroll was complete and regular maintenance bills maintained.
  • Console and inform patients and families alike about procedures and plans while complying with HIPAA. 
Last Resume Update March 5, 2024
Address Duluth, United States of America
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