Advanced Customer and Technical Support

Highly motivated professional eager to lend combined knowledge and skills to enhance business performance.
Operates well in both individual and team capacities. Looking for a remote position. Resourceful and results-driven
with a passion for growth. Proven track record of delivering results in fast-paced environments. Stellar with delivering results and navigating cross-functional teams.

Entrepreneurial Driver - Amazon Flex
Nov 2020 - Current
Part time with the ability to set own schedule and hours. Successfully navigated routes in areas to deliver packages on time and without incident. Provided courteous, friendly interactions with customers.

Assistant Retail Operations Manager - Maverik, Inc
June 2018-Oct 2019
Operations Manager from June 2019 - October 2019
Supervised cashiers during peak hours to enhance operational efficiency. Utilized POS systems and created reports for tracking inventory levels, processing transactions, and generating sales reports.
Inspected store facilities regularly to ensure safety standards were met and maintained.

AHA AppleCare Mac+ Global Chat SupportĀ  - Apple, Inc
Managed multiple simultaneous conversations in an organized fashion. Assisted customers with technical issues related to products and services via chat and telephone.
Troubleshoot simple to complex technical issues related to hardware or software applications.
Utilized problem-solving techniques to effectively address customer concerns. Researched solutions to difficult problems using available resources such as manuals, websites, or other materials.
Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

Skills

Online Chat Support Remote Technical Support Customer service expert
Technical Troubleshooting Multitasking Analytical Thinking User Support
Hardware and Software Repair Attention to Detail Effective Communication Desktop support
Software Installation Written Communication Call Management Hardware diagnostics
Software diagnosis Support Services

Careers

Previous employment prior to 2012 includes Covergy's (U.S. Census Lead Assistant and Microsoft Technical Router), Overstock.com (Email Support), Ikano (Internet and Email Support), and Alorica (Phone Support for
eMachine and Gateway computers)

Last Resume Update July 9, 2024
Address Midvale, Utah
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