Phenomenal Customer Service

LENNETT NIEVES

948 Collinswood Ct. , Jacksonville, FL 32225 | (C) 2155108894 | lennett.nieves@gmail.com

PROFESSIONAL SUMMARY

Energetic and outgoing Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Will maintain highest integrity toward co-workers and to the company clients. I am able to learn new procedures quickly and adapt to new adjustments.

SKILLS

  • Customer-Focused
  • Empathetic Clients Relationships
  • Time Management Skills
  • Meticulous Attention to Details
  • Exceptional Telephone Etiquette
  • Conflict Resolution
  • Team Player
  • Cash Handler
  • Maintains Strict Confidentiality
  • Office Support (phones, faxing, filing)
  • Data Entry
  • Customer Service
  • CDK Knowledge
  • Accessa Knowledge
  • DealerTrack

WORK HISTORY

AUGUST 2021-PRESENT

Account Payables Clerk

Jack Hanania  Auto Group|Jacksonville Fl

CORPORATE ACCOUNTING, HANANIA AUTO GROUP ORANGE PARK, FL

  • MAINTAIN SALES TAX EXEMPT INFORMATION
  • POST ACCOUNTS PAYABLE INVOICES
  • PREPARE ACCOUNTS PAYABLE CHECKS IN A TIMELY
  • RESEARCH AND ANSWER ALL RECEIVABLE, PAYABLES AND VENDOR INQUIRIES
  • PROCESS DEALER TRADES AND PAYMENT PROCESS CHECKS FOR DRIVERS

FEBRUARY 2018-2021

ACCOUNTING | ACCOUNT PAYABLES-ACCOUNT RECEIVABLE CLERK

JENKINS HYUNDAI OF JACKSONVILLE| JACKSONVILLE FL

  • PREPARE AND RECONCILE DAILY CASH REPORTS
  • PROCESS DAILY CREDIT CARD REPORT
  • FINALIZED CASH RECEIPTS AND UPDATE RECEIVABLE LEDGER
  • RESEARCH AND PROCESS BAD CHECKS FOR COLLECTION
  • MAINTAIN SALES TAX EXEMPT INFORMATION
  • POST ACCOUNTS PAYABLE INVOICES
  • POST DEALER RESERVE STATEMENTS
  • POST DAILY FUNING
  • POST DAILY FLOORPLAN.
  • RECORD AND MAINTAIN ALL 1099 INFORMATION
  • PROCESS 1099 YEAR END FORMS AND REPORT
  • PREPARE ACCOUNTS PAYABLE CHECKS IN A TIMELY MATTER
  • RESEARCH AND ANSWER ALL RECEIVABLE AND VENDOR INQUIRIES
  • LICENSE AND TITLE PROCESSING
  • PROCESS OF NEW HIRE PAPERWORK
  • INVENTORY CONTROL PROCESS
  • PROCESS DEALER TRADES AND PAYMENT
  • VALIDATE TIME CLOCK

SEPTEMBER 2017- DECEMBER 2018

Customer Service Associate/Commercial Driver, Pep Boys | Jacksonville Fl

  • Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information on vehicles
  • Described product to customers and accurately explained details and care of merchandise and pricing.
  • Deliver customer product within a timely fashion
  • Assist customers with return on defective products and repurchases.

JANUARY 2013- JUNE 2019

Customer Service Agent Arise Virtual, Solution | Miramar Fl

  • Answered an average of 100 calls per day by addressing customer inquiries, and concerns solving problems and providing new product information.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Demonstrating empathy and resolving problems on the spot with open-ended questions. Take payments

JANUARY 2010-JANUARY 2013

Patient Financial Service Aria Health | Philadelphia

  • Health Care
  • Patient Information
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Assisted in the maintenance of medical charts and/or electronic medical records (filing, Op Reports, test results, home care forms).
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Verified patients' eligibility and claims status with insurance agencies.
  • Diligently filed and followed up on third party claims.
  • Medical Records
  • Highest Quality Care
  • Professional Integrity
  • Depositing cash drop off from doctor’s office, ER, SPU, etc. and totaling hospitals cash and credit deposit for the day.
  • Check in patients for out patients procedures
  • Printing out UB04 forms

OCTOBER 1999-MARCH 2009

Customer Service Manager Circuit City | Philadelphia Strong leader of customer support staff.

  • Solved unresolved customer issues.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Maintained accurate records of past due customer account activity for payment.
  • Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
  • Trained staff on operating procedures and company services.
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Cash handling procedures for opening and closing stores. Processing petty cash reports

MARCH 2009-APRIL 2010

Store Manager Fashion bug | Philadelphia

  • Reported to the district manager regarding all store and staff issues.
  • Conducted store inventories once per quarter.
  • Scheduled and led weekly store meetings for all employees.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Managed staff of 5 sales associates, 2 team leaders and 1 assistant manager.
  • Cash handling procedures for opening and closing stores. Processing petty cash reports

EDUCATION

1989

High School Diploma:

Frankford High School Philadelphia

2011

Associate of Applied Science: Health information tech

Devry University Fort Washington

  • Health Information Technician (RHIT) coursework
  • Coursework in Healthcare Administration
  • Coursework in Healthcare Management
Last Resume Update June 17, 2024
Address Jacksonville, FL
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