Experienced customer service representative
  • An experienced Customer Service Representative with excellent experience of working in fast paced Health care call center environment.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider and assisted consumers with knowledge about our site.
  • Handled customer service inquiries form members, providers and internal and external clients and assisted consumers with personal insurance accounts and give accurate information on benefits and coverage.
  • Assisted customer with insurance plan and answered any questions or concerns they may have about their accounts and assisted customers with personal accounts, billing.
  • Local to Colonial Heights, VA and is available for in-person/phone interview immediately.

 

Skills:

  • Proficient in Microsoft Office
  • 4 years Customer Service, Call Center, Customer Support
  • Data entry; 38wpm

 

Education:

  • Sargent Reynolds, Richmond, VA 2015
  • High School Diploma, George Wythe High School, Richmond, VA June/2013

 

Professional Experience:

Parallon

Customer Service Representative

  • Answer consumer questions about billing and payment inquires; as well as proper transfer.

Michael and Son

Appointment scheduler

  • Assist customer with product knowledge as well as scheduling appointments for correct technician to service customer.

 

Buffalo Wild Wings

Server

  • Take customer with orders and provide friendly, professional way. Send back orders accurately and serve food properly in a timely manner.             Oct/

 

 

Doordash                                                                                                        

 Food delivery                                                                                                                          Jan/20- Current

  • Deliver food in a proper and professional manner.

 

Maximus, Chester, VA                                                                                                             Nov/19 – Dec/19

Customer Service Representative (CSR)

  • Respond to customer inquiries with their personal health insurance benefits.
  • Troubleshooting passwords and reset per customers request.

Conduent And Conquest

  • Faxing and scanning files into the database,

uploading information and mailing off important documents.                                                              Aug19-Nov19

  • outbound calls pertaining consumers information about political views and upcoming elections.

 

Temporary Jobs                                                                                                                      Jan19-June19

           

 

General Dynamics Information Technology, Chester, VA                                                       Sep/17 – Jan/19

Customer Service Representative (CSR)

  • Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider.
  • Troubleshooting assist consumers with knowledge about our site.
  • Assist customer with insurance plan and answer any questions or concerns they may have about their accounts.
  • Assist consumers with personal insurance accounts and give accurate information on benefits and coverage.

 

Ept, Richmond, VA                                                                                                                  Feb/17 – Jun/17

Inspector

  • Examine car chips and determine if they were defected.

 

General Dynamics Information Technology, Chester, VA                                                       Aug/16 – Oct/16.

 

Customer Service Representative

  • Assist customer with insurance plan and answer any questions or concerns they may have about their accounts.
  • Handle customer service inquiries form members, providers and internal and external clients.

 

Cuore, Richmond, VA                                                                                                              Apr/16 – Jul/16

Customer Service Representative

  • Assist customers with personal accounts, billing, tracking and order status; answer any questions or concerns; warm transfer; cold transfers.

 

Minacs, Richmond, VA                                                                                                            Feb/16 – Jul/16

Customer Service Representative

  • Assist customers with personal accounts, billing, tracking and order status; answer any questions or concerns; warm transfer; cold transfers.

 

Amazon fulfilment, Richmond, VA                                                                                           Aug/14 – Jan/15

Stower

  • Placing orders in a secure place before shipment.

 

Crew Member Sonic                                                                                                                                                       May/14-July14

Server

  • Janitors’ duty’s and other crew member responsibilities
Last Resume Update March 26, 2024
Address SOUTH CHESTERFIELD, VA
E-mail Locked
Phone Number Locked

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