Customer service Rep

La'Isha Payne
paynelaisha@gmail.com | (702) 845-7295 | Atlanta, GA
SUMMARY
Seasoned Customer Service Representative with 12 years of experience, adept at providing concierge-level support
and resolving complex issues. Skilled in operating CRM systems, live chat, and technical support, ensuring customer
satisfaction in one-call resolution. Seeking to leverage expertise and exceptional communication skills as a Customer
Service Rep.
WORK EXPERIENCE
TTEC Atlanta, GA
Customer Service Representative (CSR) Nov 2022 - Apr 2023
• Conducted in-depth research and analysis to address customer inquiries, ensuring issues were documented and
resolved with a focus on first-call resolution, thereby enhancing customer satisfaction.
• Delivered comprehensive support by managing multiple CRM systems and efficiently navigating technology to
provide accurate and timely assistance to customers, reinforcing company reputation for exceptional service.
• Maintained a thorough understanding of policy details and customer eligibility, facilitating informed customer
decision-making through clear communication of product benefits and assistance with account management.
DAVITA DIALYSIS KIDNEY CARE Atlanta, GA
Patient Care Technician Sep 2020 - Jul 2022
• Provided comprehensive patient care by efficiently performing cannulation and monitoring vital signs during
dialysis treatment, ensuring patient safety and comfort.
• Conducted end-of-day clinic closure procedures, including the proper disposal of biohazard materials, to maintain
a clean and compliant healthcare environment.
Allied Universal Security Services, Systems and Solutions Riverside, CA
Security Officer Nov 2019 - May 2021
• Maintained accurate records of trailers and visitors accessing the premises, ensuring a secure and organized log for
entry and exit activities.
• Conducted consistent CCTV surveillance and executed hourly foot patrols to assess and uphold property security
standards.
• Delivered comprehensive security coverage during extended shifts, successfully mitigating potential threats and
maintaining vigilance at all points of entry.
Amazon Fulfillment Associates Fontana, CA
Sorter 2016 - Oct 2019
• Accurately selected products matching order sheets, conducting thorough quality checks to verify condition and
functionality.
• Efficiently organized and loaded items into delivery vehicles, ensuring secure and stable placement for transit.
• Recorded picking, packing, and loading data into the Amazon system and promptly reported any discrepancies to
supervisors for resolution.
Spartan Staffing Corona, CA
On-Site Supervisor 2015 - 2016
• Managed comprehensive on-site operations, ensuring adherence to contractual obligations, company policies, and
client expectations through regular performance monitoring and quality control inspections.
• Coordinated training for staff in efficient, safe work practices and quality performance standards, contributing to
the overall maintenance of building operations including sanitation, cleaning, and equipment maintenance.
• Oversaw inventory management and staffing levels to optimize resource allocation and meet operational
requirements within budgeted labor hours.
In Home Supportive Services Riverside, CA
Caregiver 2014 - 2016
• Provided comprehensive personal care to clients, ensuring assistance with activities of daily living such as hygiene,
eating, and mobility, while maintaining a dignified and respectful environment.
• Prepared nutritious meals tailored to client needs, managed medication schedules, and monitored vital signs to
support health and wellness.
• Conducted household duties, including cleaning, laundry, and errands, and facilitated client transportation to
foster a safe and organized living space.
DREAM TEAM STAFFING Ontario, CA
Warehouse Associate 2014 - 2015
• Accurately processed, packaged, and shipped orders, ensuring product quality by inspecting for defects and
damages.
• Maintained inventory levels and organized warehouse space for efficient operations, including receiving and
properly placing incoming inventory.
• Ensured compliance with safety and hygiene regulations while participating in the optimization of warehousing
procedures for improved workflow.
Kmart Riverside, CA
Cashier/Customer Service 2013 - 2014
• Processed financial transactions accurately, including cash handling, scanning items, and issuing receipts, ensuring
balanced registers and comprehensive transaction reports.
• Enhanced customer experience by providing assistance, resolving complaints, and offering product
recommendations, contributing to a customer-focused environment.
• Upheld store presentation and cleanliness standards by organizing checkout areas and preparing merchandise for
customers, promoting a positive and orderly shopping experience.
LaSalle Medical Associates San Bernardino, CA
Medical Assistant Externship 2009 - 2009
• Conducted comprehensive patient intake, accurately recording vital signs and medical histories, and prepared
examination rooms, ensuring readiness for physician assessments.
• Provided empathetic patient care and support, while meticulously monitoring health status and assisting with
medical procedures to enhance patient experience and facilitate effective treatment.
Command Guard Services Hawthorne, CA
Security Guard 2007 - 2007
• Maintained security and order through regular patrols, monitoring access control for vehicles and individuals, and
ensuring proper closure of exits, doors, and windows post-operations.
• Managed incident responses by examining surveillance footage for disturbances, investigating alarms, and detaining
individuals in compliance with legal standards; documented all surveillance activities and significant events in
detailed reports.
EDUCATION
Summit Career College
Certificate in Medical Assistant
Colton, CA
Feb 2009
San Bernardino Adult School
High school or equivalent
San Bernardino, CA
Sep 2004
SKILLS
Billing and Coding • Medical Terminology • Microsoft Word • Medical Records • Patient Care • Customer Service
Skills • Pallet Jack • Selector • Problem Resolution • Cash Handling • Customer Service • Organizational Skills •
Typing • Word • Excel • Hospital Experience • Medical Billing • Data Entry • Effective Communication • Empathy
• Problem-Solving • Active Listening • CRM Software) • Adaptability • Conflict Resolution • Patience • Time
Management • Multitasking • Technical Proficiency (e.g

Last Resume Update May 12, 2024
Address Atlanta, GA
E-mail Locked
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