Data entry


·    Efficient and Detail-Oriented

·    Technical Support

·    Supervisory Experience

·    Sales

·    Email Support

·    Understanding Customer Needs ·    Creative Problem Solving

·    Call Documentation

·    Order and Refund Processing

·    Data Entry

·    LiveChat Support

·    Microsoft Office

·    Billing


05/2020 to Present (hybrid) Customer Services Representative

DELD Transport

·    Assisted staff with resolving complex customer issues and implementing targeted solutions.

·    Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.

·    Documented customer correspondence in CRM to track requests, problems and solutions.

·    Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.

·    Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools.

·    Assisted customers by providing confirmations, answering questions and offering general information. 02/2016 to 04/2020   Cashier


·       Greeted and interacted with customers in a friendly and professional manner.

·       Operated a cash register and processed customer payments accurately.

·       Trained new cashiers on company policies and procedures.

·       Resolved customer complaints and inquiries in a timely and satisfactory manner.



08/2013 to 01/2016 Data Entry/Account Administrative Representative

Germantown Montessori Nursery School

·    Performed administrative tasks and assisted in executing business solutions.

·    Successfully entered data into company database and validated the accuracy of valuable company information

·    Used and analyzed data from automated information aggregators to update the database

·    Generated data reports, enter company findings into the database and perform backups

·    Supported data entry across departments as requested, switching promptly to new projects.

Last Resume Update March 5, 2024
Address Philadelphia, Pennsylvania
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