Customer Service Agent

Keitha Franks

335 28th Ave

Columbus, GA 31903

7063587632

kbuchananfranks@gmail.com

RE: Customer Service Agent

Based on the criteria you listed, I believe I am an excellent candidate for the position of Customer Service Agent (Remote). Please accept the enclosed resume as my application for the position.

With several years of experience in Professional Customer Service, I am confident I will make a significant contribution at your company. What makes me different from other applicants?

  • Easily establish excellent rapport with othersĀ 
  • Ability to de escalate angry customers with ease
  • Ability to work independently with very little instruction
  • Quickly identify needs and problems, and then provide solutions and empathize with tough situationsĀ 

I believe my background provides the skills you require for this position. I would welcome the opportunity for a personal interview to further discuss my qualifications.

Sincerely,


Keitha P. Franks

Last Resume Update April 3, 2024
Address Columbus, Georgia
E-mail Locked
Phone Number Locked

Experience

NexRep
Virtual Assistant
Apr 2024 - May 2024

Answered inbound calls from customers to schedule, reschedule and cancel appointments.
Answered general questions regarding schedule, reschedule and cancel appointments while demonstrating active listening and empathy.
Multi-tasking between different computer applications while maintaining a friendly and fun brand images.
Obtained updated contact information from all subjects and verified data for accuracy.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy the customer.

USPS
Assistant Rural Carrier
Feb 2022 - Jun 2023

Loaded packages in the delivery sequence in the vehicle.
Delivered packages to customers along prescribed routes.
Loaded mail and package in truck.
Provided for mail security at all times.
Received and signed for accountable mail.
Returned mail collected undeliverable mail and submitted monies and receipts to the post office.
Prepared appropriate time records.

TeleDirect, Inc.
Customer Service Agent
Jul 2018 - Jun 2022

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Answered customer telephone calls promptly and in appropriate manner.
Provided tier one technical support, overflow pledge line as well as after-hours support.
Took on-going training; listened attentively to customer needs and concerns; demonstrated empathy.
Used the company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

St Leo University
N/A
Jun 2010 - May 2012

I did not graduate

Columbus State University
N/A
Jun 1994 - Mar 1996

I did not graduate.

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