Experienced Customer Service Representative

Customer Service Skills:

  • Online, Telephone, chat, and email support
  • Inbound/outbound call management
  • Crisis management
  • Working collaboratively
  • Flexible shift assignments, including overnight shifts
  • Remote and Work from Home experience

Credit and Financial Skills:

  • Credit and risk assessments
  • Fraud prevention/detection
  • Regulatory compliance review
  • Loan portfolio monitoring
  • Mortgage facilitation
  • Credit evaluation

Technical Skills:

  • Salesforce (Lighting/Classic)
  • HIPAA (Policies and Procedures)
  • LexisNexis
  • Soft Phone Systems (Cisco, Finesse, Auxilium and Genesys)
  • Microsoft Suite Programs (Teams, Word, Excel, etc.)
Last Resume Update March 5, 2024
Address Fern Park, FL
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