Customer Service Specialist

Jessica Littles
Customer Care Specialist
Houston, TX 77036
Dedicated Customer Services Representative with more than 7 years of addressing clients needs and
exceeding companies expectations. Meeting departmental goals and displaying great organizational
and communication skills throughout company.
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
New Hope Housing - Houston, TX
April 2023 to Present
• Sign resident visitors in and out
• Monitor cameras and lobby area
• Complete paperwork for residence and store them in falls
• Assist residence with any issues and complete work orders
Customer Care Advocate
Continuum Global Solutions - Houston, TX
September 2021 to Present
• Answering inbound calls from members about their insurance
• Making about 25 calls per hour
• Inputting members data into the system
• Following all policy and procedures regarding HIPAA and state policies
Cycle Counter
DHL Supply Chain - Houston, TX
October 2019 to September 2021
• Keep record of warehouse inventory materials
• Ensure we have enough materials to fulfill orders
• Respond to and fulfill email orders
• Input information into the system from deliveries
Security Supervisor
Select Choice Security - Houston, TX
February 2019 to November 2019
• Observe and report any suspicious activity at clients sites,
• Train new employees for their specific duties,
• Create weekly schedules for employees and input information into system,
• Ensure that all employees are following clients agreed upon procedures
Stay at Home Mom
Homemaker - Houston, TX
June 2018 to January 2019
• I was a stay at home mother
• I was responsible for cooking and cleaning the home
• I assisted children with homework and daily necessities
Resident Assistant
Orchard Park Assisted Living & Memory Care - Manvel, TX
January 2018 to May 2018
• Assisted patients with daily living activities
• Assisted memory care patients with daily living and daily activities
• Cleaned rooms daily
• Assisted patients with bathing and dressing
Uber/Lyft Driver
self employeed - Houston, TX
December 2017 to January 2018
• Drove vehicle for Uber and Lyft, picking up and dropping off patrons around the city of Houston
• Kept track of mileage and income for tax purposes
Security Officer
Allied Universal - Houston, TX
September 2017 to November 2017
• Patrol all levels of mall
• Observe and report and suspicious activity
• Assist visitor with directions
• Patrol garage area in company vehicle
Bus Driver
First Transit - Houston, TX
August 2016 to October 2017
• Picked up Clients from one destination and dropped off at another.
• Followed a manifest provided with some changes.
• Provide excellent customer service to clients while on bus.
• Assisted clients on and off bus.
• Responsible for the safety of those clients while driving and ensuring a safe environment.
Public Safety Guide
Block By Block - Houston, TX
September 2014 to August 2016
• Assist downtown visitors with directions
• Observe and report suspicious activity to HPD
• Ensure a safe environment in Houston downtown area
• Assist with events
Security Officer
Abm Security - Houston, TX
July 2010 to August 2014
• Patrol building perimeter in vehicle or on foot
• Monitor cameras and cctv
• Monitor visitors sign in and out
• Conduct elevator inspection
• Observe and report suspicious activity
Bachelor's in Healthcare Administration
Purdue University Online - Remote
June 2020 to Present
Certificate of Completion in Medical Assisting
Texas School of Business-East - Houston, TX
August 2008 to July 2009
Windfern High School - Houston, TX
May 2006 to May 2006
• Data entry (5 years)
• Customer support (7 years)
• Scheduling (1 year)
• Organizational skills (7 years)
• Microsoft Office (7 years)
• Call center (3 years)
• Delivery driver experience (7 years)
• Microsoft Office
Certifications and Licenses
Driver's License

Last Resume Update March 19, 2024
Address Houston, Texas
E-mail Locked
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