Experienced Professional

West Linn, OR 97068 | 503-381-8881 | jigalonze@yahoo.com
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive
attitude. Wears many hats to accomplish dynamic objectives. Ready to apply 20 years of experience to
new professional challenges with growth-oriented organization.
• Microsoft Office Suite
• G Suite
• HubSpot
• Basecamp
• Vendor Management
• Clerical Support
• Report Preparation
• Project Management
Work History
Program Coordinator 10/2021 to 09/2023
Horizon CME – Clackamas, OR
• Managed 20 continuing medical education events from conception to completion
• Collaborated with planning committees to create regional in-person and virtual meetings
• Adhered to and enforced accreditation compliance
• Aided in local and national marketing efforts
• Developed and maintained relationships with external partners to facilitate program operations.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program
details and milestones.
• Worked with other program coordinators to achieve consistency in program objectives and
• Analyzed program data by tracking and reporting program outcomes to identify areas of
• Tracked and reported expenses accurately to manage program budgets.
• Facilitated programming by coordinating resources and deliverables between departments.
• Kept program-related data accurate, up-to-date and easily accessible.
Sales & Marketing Assistant 06/2013 to 10/2021
Lisanatti Foods – Oregon City, OR
• Program support for 20 celiac summer kids' camps from product donations to meal planning
• Managed product inventory in-house and via distribution pipeline
• Executed Sales Representative training including devising training material and quality control
• Used various market research tools and techniques to gather, analyze and interpret data.
• Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
• Reviewed, authorized and processed consumer complaints, direct shipments and reimbursements
• Measured and reported on results of marketing initiatives.
• Tracked key performance indicators to measure success of campaigns.
• Responded to general inquiries from members, staff and clients via mail, e-mail and fax.
• Managed customer expectations and helped navigate sales processes.
Inside Sales Representative 11/2011 to 06/2012
Gryphone Global – Tigard, OR
• Fostered lasting relationships with customers through effective communication and quick response,
resulting in long-term loyalty and expanded client base.
• Maintained up-to-date knowledge of available products to best serve customers and maximize
sales potential.
• Negotiated prices, terms of sales and service agreements.
• Kept detailed records of daily activities through online customer database.
• Promoted conversion of casual shoppers into customers through product knowledge and product
solutions to meet customer needs.
Account Services Representative 06/2006 to 05/2009
State National Companies – Tigard, OR
• Resolved issues revealed by statistical reports.
• Educated clients on relevant policies and options and answered questions to remedy issues.
• Balanced up to 10 accounts simultaneously, maintaining regular contact and professional
relationships with each.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of
products and services and creating welcoming, positive experiences.
• Maintained up-to-date knowledge of product and service changes.
Some College (No Degree): Business Administration
Portland Community College - Portland, OR

Last Resume Update March 6, 2024
Address West Linn, Oregon
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