Experienced in Operations Management

Throughout my career, I have developed a strong foundation in operations management and data analysis. In my current role at HelloFresh, I have successfully led cross-functional teams to optimize processes, improve efficiency, and drive business growth. My experience includes developing and implementing data-driven strategies, conducting in-depth analysis to identify trends and opportunities, and presenting actionable insights to key stakeholders.

I have a proven track record of leveraging data to make informed decisions, streamline operations, and enhance overall business performance. My ability to communicate complex ideas in a clear and concise manner has enabled me to collaborate effectively with colleagues at all levels of the organization.

For more details about my background, please review my enclosed resume. I believe that I can be the candidate that you're looking for and welcome the opportunity to speak with you at your earliest convenience.

Last Resume Update April 18, 2024
Address Union City, GA
E-mail Locked
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Experience

HelloFresh
Planning Analyst
Feb 2023 - Current

Communicate and provide pivotal strategies (volume and staffing) to mitigate risks to Sr. Ops
• Analyzing previous productivity to project volume completion, while considering staffing and support
• Built an automated Excel tool integrated with homegrown (Warehouse management System) WMS to increase kitting compliance by 30% within 3 months contributing to cost savings.
• Analyzed current and past trends in key performance indicators to identify potential areas of improvement.

PwC Paragon One
Remote Extern
Jan 2023 - Mar 2023

• Mapping relevant organizations to provide internships opportunities and evaluating potential partnerships.
• Created and presented highlighting research and providing recommendations for top partnerships.
• Completed with 'Outstanding Completion'.
• Conducted research on potential internship opportunities and presented findings to the team. • Attended weekly staff meetings to discuss project updates and provide feedback.

HelloFresh
Area (Shipping/ Inventory) Manager
Feb 2022 - Feb 2023

• Using data analyzation to implement staging map to reduce mis sorts (logistic errors)
• Lead 100% inventory audit, improved cycle counting decreasing DPMO (defects per million opportunities).
• Lead the Shipping team to reaching over 90% staging for the first time in site history.
• Developed, implemented, and maintained inventory control systems to ensure accurate record keeping. • Performed regular cycle counts to maintain accuracy of inventory records.

Archway Marketing Services
Operations Supervisor
Jun 2016 - Feb 2024

Hired/Staffed a team with the lowest turnover in company history.
• Focused heavily on continuous improvement and presented research of automation to project clients increasing productivity.
• Researched shipping discrepancies to locate mishaps lowering client's loss by at least $20k per quarter.
• Shipped over 1 million pieces in 1 quarter, first 100% inventory audit.
• Maintained 100% audits for 6 consecutive years.

XPO Logistics
Customer Service Representative/ Billing Specialist
Dec 2015 - Jun 2024

Dispatched, scheduled customers, completed time sensitive reports.
• Accomplishments include quickly reduced call queue, highest call volume.
• Answered customer inquiries and provided accurate information regarding products and services. • Provided excellent customer service to resolve customer complaints in a timely manner.

Archway Marketing Services - Newnan, GA
Team Leader / Compliance Specialist
Feb 2012 - Jun 2015

• Lead 100% in-house Foot Locker audit.
• Initiated start-up of Value Program
• Created a callback process to lower returns by 48%.
• Coordinated team activities and delegated tasks to ensure efficient completion of projects.

Education

Georgia Southwestern State University
BBA: Business Administration and Management
Aug 2020 - Current

I have incorporated both business and accounting courses into my curriculum to have better understanding and knowledge to make the most effective business decisions.

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