Nia Preston

711 14th Street Apt A

West Palm Beach, FL  33401 US

Mobile: 561-284-5660

E-mail: ijaniapreston24@yahoo.com

Availability:

Job Type: Permanent

Work Schedule: Full-Time

Desired Locations:

United States - FL - West Palm Beach

Work Experience:

Trustbride(Hospice of Palm Beach County)

West Palm Beach, Fl 33407 United States

11/15/2021- Present

Hours per week: 40 ( Full Time) (Overnight)

Scheduling Coordinator

Staffing and provides timely and appropriate scheduling for safe and effective patient care delivery. Optimally schedules RNs, CNAs, LPNs, Medical Social Workers, Integrative Therapists and Chaplains to accomplish patient visits in accordance with the patient’s plan of care. Maintains coordination of the Staff Schedule, the On-Call RN schedule and the daily assignments. Ensures that communications from patients, physicians and caregivers are relayed to clinicians in a timely manner. Responsible for assigning and verifying visits for accuracy to facilitate accurate payroll and billing processes. Demonstrates effective liaison activities and interdepartmental communication and cooperation to support essential departmental activities.

Instacart- (All Surrounding stores Palm Beach County Area)

West Palm Beach, Fl 33401 United States

05/01/2020- 11/05/2020 

Hours per week: 40 (Full Time)

Customer Service Representative/ Personal Shopper

Communicates in a professional manner with customers. Accepts and fills orders efficiently through mobile app features. Standing, lifting, bending and lifting up to 50 pounds daily. Directed from the company to different department and stores for the customers needs. Using mathematical skills to ensure accuracy of orders.

Amazon Warehouse

West Palm Beach, Florida 33417 United States

9/01/2021-10/15/2021

Hours Per Week – 40( Full Time) (10hrs overnight shifts)

Sortation Associate- Responsible  for moving and organizing merchandise for customers before delivering to their intended destinations. Sorting  and moving packages and products of varying quantities and characteristics around my  assigned facility. The goods that are  assembled,  and arrange are then allocated accordingly in Sortation Centers.

Department of Veterans Affairs - West Palm Beach VAMC

7305 N. Military Trail

West Palm Beach, FL 33410 United States

02/2018 – 04/24/2020

Hours per week: 40 (Full time)

Advanced Medical Support Assistant ​​​​​​

Coordinated care delivery model in the Substance Abuse Subspecialty Outpatient clinic within the Mental Health and Behavioral Science Service of West Palm Beach VAMC. Coordinated patients’ care using and accessing the VAs computerized programs and database to perform scheduling appointments, querying reports. Slashed return to clinic orders for mental health, Substance Abuse and Primary care, and Behavioral Health by 15%.  Knowledgeable on medical annotation and communication to include medical terminology.  Facilitate group meetings to gather information to manage patient care better. Adept at follow up actions related to collaborative details from the team.

Duties, Accomplishments, and Related Skills:

Key Areas of Expertise

• Communicate collaboratively and effectively
• Provides the highest level of customer service
• Skilled, experienced, and comfortable with technology
• Excellent analytical and critical thinking skills
• Successful at information monitoring and gathering
• High-stress tolerance
• Maintains confidentiality
• Ensure compliance with applicable procedures and policies
• Capable of rapid assimilation and fulfilling tasks after some assistance and orientation to

Mint Pharmacy and Skin Care Clinic 

West Palm Beach, FL United States

07/2016 to 06/2017

Hours per week: 40 (Full time)

Client Care Representative

Duties, Accomplishments, and Related Skills:

Responsible for providing superior technical and support and services to small and medium business customers by promptly answering inquiries, providing accurate information while troubleshooting, and problem-solving with customers. Provided prompt resolution to customers via telephone or e-mail to assist with a variety of customer inquiries s and issues. Leveraged a variety of software applications to manage customer account information and diagnose and resolve technical difficulties. Communicate effectively with customers in a professional manner while setting accurate expectations for issue resolution.   Recognized and diffused difficult customer situations utilizing all resources, interpersonal, and negotiating skills to come to a decision.

I completed the HIPPA compliant certification course.

Lori’s Gift Shop 

03/2015 - 01/2016

Hours per week: 40 Part-Time

Retail Associate

Duties, Accomplishments, and Related Skills:

Prepared sales contracts and accepted payment through cash, checks and credit card Explain the use and advantages of merchandise to the customers

Discussed type, quality, and number of commodities required for purchase

Helping customers in making choices and assisting them to locate items they want to buy by providing information about the product they are interested in.

Advise clients on any service or product they need information and help on

David Wood Personnel

03/2015 - 1/2016

Hours per week: 40 Temporary

Front Desk Scheduler 

Duties, Accomplishments, and Related Skills:

Scheduled Aides on programs such as QuickBooks and Clearcare.

Finalized payroll for contractor charts.

Completed background checks for certificates on profiles successfully, and updated demographics for contractors before hiring.

Office Team Staffing Agency

09/2014 - 12/2014

Hours per week: 40 Temporary

Front Desk Clerk 

Duties, Accomplishments, and Related Skills:

Create, reschedule, and cancel patient appointments.Check patients in for their meetings.

Update patient demographics. Gather and write patienttickets—sent reminders regarding patients to Nurses and Medical Assistants.

Verification of patient insurances. Set patients account for online medical records. Function on Allscripts andTiger EMR systems. Straightened office at the end of each day for the next day of business.

Ideal Personnel Staffing Agency

05/2014 - 8/2014

Hours per week: 40 Temporary

Medical Records Specialist

Duties, Accomplishments, and Related Skills:

Sort, file, and collate a variety of medical records and information into patient charts.

Responsible for records of deceased patients and coordination of release of information.

Open, sort, and distribute mail. Answer telephone and take requests for medical records and patients files.

Florida Cancer Specialist

05/2013 - 4/2014

Hours per week: 40

Medical Records/Business Office Clerk 

Duties, Accomplishments, and Related Skills:

Greeting and directing clinic patrons, handled telephone communications, operated computers, word processing,and office machines.  Dispositioned requests for medical records or patient care.  Coordinate requests from clients for access to medical records.  Worked on Onco and Mosaiq EMR systems.  Along with excellent customer relationships, obtained and update patient’s insurances,demographics per office policy. Compliant with all policy to include HIPAA compliant

TLW Mobile Detailing Warehouse

02/2011-04/2013

Hours Per Week: 40( 10 hrs overnight shift)

Duties, Accomplishments, and related Skills:

Inventory, Stowing,Package Handling, shipping. Clerical duties. Cash Handling. Demographics and system updates. Light cleaning duties

Education:

PENN FOSTER, Miami, FL United States - High School Diploma 5/2013

Additional Information:

--Team player

--Proficient and knowledgeable

--Works with little or no supervision

--Detailed oriented

--Great at researching and organizing

--Know when to lead and when to follow