Experienced Customer Service Manager

EXPERIENCE

Double Tree by Hilton, Atlanta GA — Front Office Manager
OCT 2019 - NOV 2023
The responsibility of overseeing front desk operations. Scheduling staff,
assigning and instructing team members in details of work. Also resolving
customer complaints, training, supervising and maintaining a
professional yet welcoming environment.

T-Mobile, Atlanta GA — Customer Service Representative
SEPT 2017 - OCT 2019
Answer inbound calls and assist customers with device issues including
billing and/or internet. Duties also include creating new accounts for
prospective members and/or reconnecting accounts.

Umbrella Trucking Services, Atlanta GA — Dispatcher
MAY 2014 - SEPT 2017
Responsible for scheduling fuel deliveries and ensuring that optimal
levels of fuel inventories are maintained at company stores and dealer
accounts. Schedule work for company transport drivers, maximize truck
revenue and support the driver team while on duty. Also tracks company
trucks and trailers and directs drivers to drop off equipment for scheduled
and/or emergency maintenance.

SKILLS

*Adaptability
​ *Empathy
​ *Persuasive Speaking Skills
​ *Effective Listening
​ *Time Management
​ *Thick Skin
​ *Negotiation
​ *Phone Etiquette

EDUCATION

University of Cincinnati , Online— Associate of Arts in Communications
FEB 2021 - AUG 2022

CERTIFICATES/REWARDS

*ServSafe Manager Certification
*Customer Service Certification

Last Resume Update March 9, 2024
Address Aurora, IL
E-mail Locked
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