WFH Customer Service Rep

Erica Houston

1000 Newell St.

Memphis, TN 38111-2910

901-318-6716 (Cell)




Seeking a position as a work from home Customer Service Agent based on my various skills. I would like to work with a company where there is an opportunity to utilize my skills in order for advancements.


Employment History


Qualfon Nov 2023- Feb 2024

Work From Home

Answering inbound phone calls regarding a customer's account.

Making outbound calls to follow up on customers when necessary.

Maintaining composure in escalated situations.

Faxing and Sending Forms to Doctors Offices and Members.

Good Listening Skills

Reviews Pharmacy benefits

Review and Verified Medications and Prior Authorization Forms

Maintain HIPAA Protocol

Explain Insurance Benefits

February 2020- September 2023 Handler

R/F scanner to process packages to be shipped nationwide and abroad in a distribution hub environment.

Repair and secure damages to be properly ship safely as needed

Process and create shipping labels for domestic and international to guarantee accurate shipping of various packages to the customer.

Repair and secure packages to be process through the US postal for delivery



January 2013- November 2016 Self Employed

Hairdresser braiding hair


May 2015- April 2016 LMS

Lawrence Merchandising

Customer service

Maintain store shelves

Inventory by restocking shelves

Checking daily for promotions


October 2014- August 2015 ISS Services Housekeeping

Light duty commercial cleaning


August 2014- September 2014 Simsos Solution Nike Processor

Scanning products


Process order for shipment including picking and packing

Special processing of customer orders

Computer data inquiries



October 2013- November 2013 Memphis Internal Medicine and Pediatric Medical Receptionist

Checked In/ Out patients for medical appointment

Verified patient insurance

Helped to maintain medical records

Answered multi line phone

Determined and collected co-pays

Pulled charts and filed back

Scanned information into EMR



August 2007- August 2011

Church Health Center Patient

Service Assistant

Scheduled medical and eye appointment

Managed intake/ output for medical, counseling, and eye appointment

Entered patient’s demographic information

Verified patient insurance

Determined and collected co-pays

Answered multi line phone

Took patient requests for refills as well as messages




ISSA (2016-2017) Fitness Nutrition

ISSA (International Sport Science Association) (2015- 2015) Fitness Professional

Concorde Career College (2012 - 2012) Medical Office Professional

Southwest Community College (2008-2011)

Messick Vocational School (2005- 2007) Medical Coding (Certificate)

Concorde Career College (2003-2004) Massage Therapy (Certification)


Highlighted Skills:


R/F Scanner

10 Keys Keyboard


Microsoft Office

Customer Service Support

Multiphone line

Medical Receptionist




Last Resume Update March 10, 2024
Address Memphis, TN
E-mail Locked
Phone Number Locked

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