Customer service representative

Skills
• Refund Processing
• Report Transcription
• Money Handling Abilities
• Customer Service
• Order Fulfillment
• Technical Support
• Credit Card Payment Processing
• Problem-Solving Ability
• Business Development Understanding
• Active Listening
• Order Entry
• Troubleshooting

Last Resume Update May 17, 2024
Address Indianapolis, Indiana
E-mail Locked
Phone Number Locked

Experience

Coach leather brands
Customer service representative
Aug 2018 - Feb 2024

Responded to telephone inquiries and complaints following standard
• operating procedures.
Delivered personalized customer service relating to questions and
• promptly resolved basic problems on customer accounts.
Maintained knowledge of company products to provide helpful
• suggestions and recommendations to customers.
Met daily customer service quotas with a focus on quality.
• Processed orders and detailed transaction information to customers.
• Handled customer complaints and inquiries in a courteous and
• efficient manner.
Greeted customers by name and displayed respectful attitude,
• helping develop rapport with customer base and build lasting relationships.
Processed orders, returns, and exchanges in an accurate and
• efficient manner.
Developed strong customer relationships and loyalty through
• effective communication.

Education

Ivytech community college
Associates
May 2021 - Apr 2024

Business

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