Professional Customer Service Specialist

Seasoned Customer Associate with 10+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Last Resume Update April 26, 2024
Address Bythewood, south Carolina
E-mail Locked
Phone Number Locked

Experience

Lowes Home Improvement Store, Columbia, SC
Home Décor Department/Customer Service Associate
Mar 2023 - Dec 2023

Greet and assisted customers with the understanding of their product needs or home improvement services
Helped with locating, demonstrating, selecting, purchasing, carrying and/or loading heavy merchandise
Communicate information to customers regarding all stock, special order merchandise, feature benefits and/or warranty information related to Lowe's programs
Provide prompt support to all checkout functions, call buttons, departmental pages or requests for assistance
Help customers to have a positive shopping experience by attending to their specific home repair/renovations or company project needs
Down stocked merchandise and replenished as needed
Maintained daily safety reviews, noting hazards, keeping aisles clear and securing doors and gates
Write customer contracts, quotes and invoices for customized blinds or shades window treatment orders in Home Decor Department including measurements and installations
Operated, cleaned and maintained Levolor Blind cutting machine
Adhere to all safety requirements, i.e
Top stock safety, inspecting and/or reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters and safety devices
Operated store equipment as needed, e.g
Zebra phone, telephone, paging system, copiers, fax machine, computers, ladders, pallet jacks, electric lifts e.g
Ballymore, compacter baler, tool rentals
Ranked highest to obtain a sale in Home Décor Dept of $7000 + sales order

TTEC@HOME/Bank Of America
Fraud Claims Analyst Prepaid Card Agent
Apr 2020 - Sep 2022

Professionally answered very busy inbound calls and assisted with prepaid card banking needs
Using company proprietary software, managed fraud reporting, investigation and resolution related to cardholder complaints and disputes of fraudulent activity
Noted all processes accurately efficiently of resolution on cardholders account
Maintained daily productively and time management requirements/metrics and stats
Submitted claims of disputed transactions for cardholders
Directed cardholders to other departments as needed for further assistance
Deescalated irate cardholders complaints and issues with empathy and compassion
Routed calls or consulted with supervisor for problematic issues as necessary
Utilized and enforced company regulations, policies, and compliance requirements

Education

Erasmus University Rotterdam / Coursera
Course Certificate
Aug 2023 - Sep 2023

Cybersecurity in Healthcare (Hospitals & Care Centres)

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