cfelton35@gmail.com | (704) 649-0355 | Charlotte, NC
Dedicated individual seeking a Patient Access Specialist role, with strong customer service and data entry skills
honed in retail management. Proficient in managing confidential information and adept at multitasking in fast-paced environments. Proven track record of improving customer satisfaction and streamlining workflow processes.
WORK EXPERIENCE
Novant Health Charlotte, NC
Patient Access Specialist Feb 2018 - Dec 2020
• As a Patient Access Specialist at Novant Health, I effectively managed the front-line registration and coordination of patient intake, ensuring a seamless admission process for all patients. My role encompassed verifying insurance details, obtaining necessary authorizations, and meticulously maintaining patient records in compliance with HIPAA regulations. I excelled in providing compassionate service while efficiently scheduling appointments, handling billing inquiries, and resolving any patient concerns with professionalism. My responsibilities also included collaborating with medical staff to facilitate patient flow, contributing to the department's operational excellence, and supporting the delivery of high-quality healthcare services.
Copart Inc Charlotte, NC Title Processor Dec 2020 - Sep 2022
As a Title Processor at Copart Inc, I meticulously managed the documentation and processing of vehicle titles, ensuring strict adherence to state regulations and company policies. I coordinated with various departments to verify title information, resolve discrepancies, and expedite the title release process. My role required me to maintain accurate records of all transactions, prepare and submit title documents to the DMV, and provide exceptional customer service by addressing inquiries and concerns regarding title processing. I also collaborated with insurance companies, dealers, and buyers to facilitate smooth transfers of ownership while safeguarding the integrity and confidentiality of sensitive information. My attention to detail and organizational skills were instrumental in enhancing the efficiency of the title processing operations at Copart Inc.
Charlotte, NC Member Service Representative Sep 2022 - Jan 2024
UHG
• As a Member Service Representative at UnitedHealth Group (UHG), I delivered exceptional customer service
by addressing member inquiries and resolving concerns with accuracy and efficiency. I adeptly navigated the company's healthcare systems to access and update member profiles, ensuring the integrity and confidentiality
of sensitive information. My role involved interpreting and communicating complex insurance plan information to members, empowering them with the knowledge to make informed healthcare decisions. I collaborated with healthcare providers and internal departments to coordinate benefits and facilitate claims processing, contributing to a seamless member experience. Additionally, I consistently met performance metrics, demonstrating a commitment to quality service and operational excellence. My proactive approach to problem-solving and dedication to continuous improvement supported UHG's mission to help people live healthier lives.
EDUCATION
North Greenville University Tigerville, SC Associate of Sciences, Business

Last Resume Update April 3, 2024
Address Charlotte, NC
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