McDonough, GA 30252
I've worked in customer service for 20 years, including 10 years remotely. I've mastered many different skills in that time. Some of which include hospitality, accounting, email, live chat, and receptionist. Authorized to work in the US for any employer.
Document/Fraud Specialist Omni Interactions, Inc. March 2022 to July 2022 I reviewed documents that were included with applications from the California Rent Relief Act. My job was to ensure all information was correct as well as no fraudulent activity. I was with the company a short time as it was a temporary assignment that only went until all applications were completed.
Chat/Email Customer Service Representative NexRep - Remote January 2019 to April 2022 Quickly and accurately answering emails and live chats from customers. Researching their accounts to find a resolution for their issue. I remained top 3 on my project for the highest CPH.
Answering Service Agent AnswerFirst Communications - Tampa, FL April 2018 to September 2018 Answering inbound and making outbound calls from clients and customers. Taking messages/proper information and sending it over to the company as needed. CSR -
Customer Service Representative Amazon.com - Seattle, WA September 2015 to April 2016 Answering inbound calls and placing orders, cancelling orders, modifying orders, helping customers with their Amazon account.
Switchboard Operator Teletech at home - Inglewood, CA June 2012 to April 2014 Responsibilities I answered calls and demonstrated patience and excellent customer service. I would transfer them to the correct department based on their specific needs. I answered on average over 400 calls a day. Accomplishments The best team in my dept of what I do. My AHT is always where it should be.
Clerical Luxottica Group - McDonough, GA February 2010 to April 2011 Responsibilities Billing orders. Creating orders. Calling clients. Mailing packages. Accomplishments The position was different from any other job I have had before. I enjoyed learning new things and showing I was a fast learner and dedicated to my job. Skills Used Professionalism, customer service, fast worker/learner.
|Last Resume Update||January 31, 2023|