Experienced Remote CSR

Dedicated and experienced Customer Service Representative (CSR) with a robust background in delivering exceptional customer support in a remote work environment. Proficient in handling high volumes of inquiries with professionalism and efficiency, ensuring customer satisfaction and loyalty. Possess strong communication skills, both verbal and written, and adept at using various customer service software and tools. Known for problem-solving abilities, attention to detail, and a commitment to maintaining high standards of service.

Last Resume Update May 28, 2024
Address DOUGLASVILLE, Georgia
E-mail Locked
Phone Number Locked

Experience

Verizon Wireless
CSR
Aug 2020 - Jan 2024

• Cross trained in multiple departments to know all company needs and train new employees.
• Analyzed and updated all necessary changes to Salesforce software
• Processed customer service requests via phone support and email support
• Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
• Noted customer correspondence in CRM to track requests, problems and solutions.
• Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
• Audited internal data and processes to identify and manage initiatives, improving business performance

American Express
Data Entry/ Account Rep
Jul 2019 - Aug 2020

• Performed administrative tasks and assisted in executing business solutions
• Successfully entered data into company database and validated the accuracy of valuable company information
• Used and analyzed data from automated information aggregators to update the database
• Generated data reports, enter company findings into the database and perform backups
• Supported data entry across departments as requested, switching promptly to new projects.

Education

Munford High School
Diploma
Aug 2012 - May 2016

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