Customer Service Rep 3

Build Client Rapport, Attention to detail, Time management, Inventory control, Payment Processing Proficiency, Multitasking Capabilities, Computer System Proficiency, Customer Service Excellence, Teamwork Orientation, Loan Servicing Expertise, Financial Analysis Abilities, Loan Modification Experience, Adaptability and Flexibility, Collections Management, Customer Relations, Loan File Maintenance, Financial Accounting, 10-key Data Entry, Document Analysis, and Basic Mathematics, ADP-Payroll Processing.

Last Resume Update March 14, 2024
Address Arlington, texas
E-mail Locked
Phone Number Locked

Experience

Valon Mortgage
Loan service representative
Sep 2023 - Nov 2023

Improved borrower satisfaction by efficiently managing and resolving mortgage loan servicing inquiries.
Streamlined loan servicing processes for quicker response times and increased customer satisfaction.
Reduced delinquency rates with proactive communication and payment plan negotiations.
Enhanced team productivity, prioritizing tasks, and cross-training on crucial job functions.

Honor Health
Patient Billing Rep 1
Apr 2023 - Sep 2023

Improved patient billing accuracy by meticulously reviewing and analyzing insurance claims and payment data.
Streamlined the billing process for increased efficiency by implementing electronic filing systems and automating routine tasks.
Enhanced customer satisfaction with prompt resolution of billing disputes, addressing concerns professionally and empathetically.
Collaborated with interdisciplinary teams to ensure accurate patient information for timely and precise billing processes.

Surveillance Security Inc.
Payroll Administrator
Apr 2020 - Apr 2023

Streamlined payroll processes by implementing efficient software and automation tools.
Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
Managed accurate records of employee time off, leave balances, and
attendance for precise pay calculation.

Education

Hamilton High School
High school diploma
Aug 2014 - May 2018

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