Experienced Customer Service Representative

As an experienced customer service representative, I bring a wealth of knowledge and expertise in delivering exceptional service and building strong client relationships. With 6+ years of experience in the industry, I have honed my skills in handling a wide range of customer inquiries, resolving issues efficiently, and ensuring customer satisfaction.

My background includes proficiency in various communication channels, including phone, email, and live chat support, allowing me to adapt seamlessly to different customer preferences. I am adept at active listening, understanding customer needs, and providing personalized solutions to address their concerns effectively.

I thrive in fast-paced environments, where I can leverage my multitasking abilities to manage high call volumes while maintaining a high level of professionalism and attention to detail. Additionally, I am experienced in utilizing CRM systems and other software tools to streamline processes and enhance the overall customer experience.

Known for my patience, empathy, and problem-solving skills, I excel in diffusing tense situations and turning dissatisfied customers into loyal advocates. My commitment to continuous improvement drives me to stay updated on industry trends and best practices, ensuring that I always deliver top-notch service that exceeds expectations.

Overall, I am dedicated to upholding the reputation of the companies I represent by providing unparalleled customer support and fostering positive interactions that leave a lasting impression.

Last Resume Update March 8, 2024
Address Alachua, Florida
E-mail Locked
Phone Number Locked

Experience

Teleperformance
Customer Service Representative
Nov 2021 - Current

- Provided exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Managed high call volumes efficiently, maintaining a professional and courteous demeanor at all times.
- Utilized strong communication and problem-solving skills to handle complex customer concerns and escalate issues as necessary.
- Demonstrated proficiency in using various software applications and systems to assist customers and document interactions accurately.

Cigna
Sales Associate
Mar 2021 - Nov 2022

- Collaborated with team members to meet and exceed sales targets, consistently achieving quotas.
- Educated customers on insurance products and services, guiding them through the selection process to find the best solutions for their needs.
- Built strong relationships with clients, providing ongoing support and assistance to ensure customer satisfaction and retention.
- Implemented effective sales strategies and techniques to identify opportunities and drive revenue growth.

Allstate
Insurance Agent
Feb 2019 - Nov 2021

- Conducted comprehensive insurance assessments for clients, analyzing their needs and recommending appropriate coverage options.
- Generated leads through networking, referrals, and cold calling, expanding the customer base and increasing sales opportunities.
- Advised clients on policy features, benefits, and exclusions, explaining complex insurance concepts in a clear and understandable manner.
- Processed policy applications, endorsements, and claims efficiently, adhering to company guidelines and regulatory requirements.

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