Angeliki Kondylis

Escondido, CA angelikiswork@gmail (858)-334-3501
Profile
Bringing forth excellent customer service skills, strong organizational skills, and the ability to communicate well with others. Experienced in troubleshooting, working in a call center environment, and working remotely.
Employment History
Data Entry- Entouch Wireless
Dec 2021 - Present

Run an application with customers' information such as demographics, as well as the low-income benefit to qualify them for a phone through the ACP and or Lifeline program.
Await an auditor to approve the application or submit additional documents.
Provide them the free cell phone with free service for a year

Covid Testing Manager- SetLabs
Dec 2021 - Nov 2022
Have a team collect saliva tests or nasal swabs
Help consumers fill out covid testing forms
Communicate with a driver to take tests to and from the lab
Disinfect covid testing site
Answer any questions regarding timely results

Petition Coordinator
Dec 2019 - Present

Assemble a team to gather signatures for petitions
The petitioners try to gather enough signatures so the issue makes it to the ballot.
Provide the team with all the proper ways to pitch saying what the issue is about.
Validate the signatures are correct, all the addresses were the ones people were currently registered to vote at.
Check for fraudulent signatures and blacklist people
Have enough papers and inventory to provide all the circulators
Check the decks to ensure all the signature gathers have all the dates filled in, addresses and signatures on the bottom, and initial if there was a mistake.
Student Loan Debt Collector - Axis Financial
June 2021 - Nov 2021

Authenticate the caller and say the Mini Miranda
Assess which plan best helps the consumer get out of debt based on time and income
Schedule weekly follow-up calls
Take financial statements
Process billing

Technical Support/Customer Service - Spectrum
Nov 2019 - Dec 2020
Answer high volume incoming technical support calls for both cable and internet.
Authenticate the caller
Ability to maintain control of the call by de-escalating complex issues and instilling confidence we have a satisfactory solution.
Billing inquiries, and payment processing, determining what's best for their budget.
Change of service, balancing codes/ hierarchy.
Following the flow of troubleshooter on every call; and taking detailed notes to resolve the customer issue in a timely manner.
Provide knowledge of the product or service, and answer general-ed questions.
Repeat back what the customer says to show attentive listening.
Show empathy if necessary, and tell the customer I'm here to help resolve the issue.
Schedule, reschedule, confirm, cancel, and provide an estimated time of appointments.
Transfer calls to appropriate groups for handling as necessary
Walking customers through getting set up with their at-home, self install activation kit; for cable boxes, modems, and routers.

Sales Manager- Assurance Wireless
Nov 2018 - Nov 2019
Lifeline is a program within CA that helps low-income families and individuals by delivering free cell phones and services to qualifying individuals on government assistance programs.
Hire and manage a team of field agents.
Obtaining permits and licenses from appropriate authorities.
Trained a team on how to run applications and shaped them to produce high numbers.
Identify and staff service locations such as housing complexes, government buildings, community centers, food pantries, shelters, etc.
Maintain Inventory of Android Smartphones.
Maintain security overall company property including phones and tablets.
Communicate brand information to customers and answer any questions/inquiries, honestly and accurately.

Sales Associate -Assurance Wireless
Jun 2018 - Oct 2018
Enrolled and provided free cell phones with service to all qualifying applicants.
Reached and surpassed daily goals.
Collaborated with small businesses.

Fellow - NextGen America
Sept 2019 - Dec 2019
Seasonal job getting college students to register to vote/re-register under a new address.
Directly motivating the new generation of people to vote in elections.
Real work experience working on an electoral campaign.

Life Agent - Primerica
Jul 2016 - Jul 2019
Determine the client’s particular needs and financial situations by scheduling fact-finding appointments; determining the extent of present coverage and investments; ascertaining long-term goals.
EDUCATION
Palomar College, San Marcos - Some College
Sept 2016 - Apr 2018

Torrey Pines High School, Del Mar - High School Diploma
Sept 2012 - Jun 2016

SKILLS
Effective Communication Initiative/Problem-solving Abilities
Effective Time Management Maintain Composure
Empathy Multitasking
Dependability Patience
Documentation Soft Skills
High Attention to Detail Scheduling

LANGUAGES
Greek Highly Proficient
French Highly Proficient
Spanish Basic

Extra-Curricular Activities
Volunteering locations

St. Peter's Thrift Store - Del Mar
Boys and Girls Club - Various locations
Mud Run - Del Mar
Electric Run - Del Mar