Customer Service

Highly skilled and motivated Customer Service Representative with over 20 years of experience in
providing exceptional service to clients. Proven track record of consistently exceeding customer
expectations and resolving issues promptly and efficiently. Seeking a challenging opportunity to
utilize my strong communication and problem-solving skills in a dynamic work environment.

Manages a high volume of incoming calls and emails from customers, resolving inquiries and
complaints promptly and professionally.
Processes customer orders and inquiries in a collaborative call center using world-class
Serves as a liaison between customers and internal departments to ensure accurate and efficient
communication and problem resolution.
Develops and implements strategies to improve customer satisfaction and retention rates,
resulting in a 15% increase in customer loyalty.
Utilizes CRM software to track customer interactions, preferences, and feedback, providing
valuable insights to the sales and marketing teams.

Last Resume Update June 5, 2024
Address Bethlehem, Georgia
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