Alexandra Santiago
West Palm Beach, FL 33407
prfinest018@gmail.com
+1 347 543 6203
I have 8 years of experience, including as a Customer service representative,Patient financial
Representative,Telephone operator, Teller II, Property management assistant and as a Store Team
Leader in industries including Depository Institutions and Miscellaneous Retail.
Most recently, I have been working as a Customer service Representative from October 2021 to
present.
My skills and experiences include: Data Entry, Vehicle extended warranty , Verification of health
benefits, Inventory Management, Merchandising, Cashier, sales support.
I hold a Hair and Make-Up Certificate in Cosmetology from Empire Beauty School and hold a High
School Diploma from Brooklyn Studio High School.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
SilverRock Automotive, Inc. - Remote
October 2021 to January 2024
• Responsible for taking inbound calls
• Data Entry
• Explaining and answering questions regarding the customers warranty
• Provide solutions to customers inquiries
• Meet a 9-minute customer time
• Seek information to resolve concerns
• Reached out to repair facility for clarification
• Scheduled reservations for customers for rental
Patient Financial Representative
Northpoint Surgery Center - West Palm Beach, FL
September 2019 to October 2021
• Monitor and verify insurance information for individual patients and procedures.
• Communicate with patients about co-pays, benefits, coverage and care authorization.
• Coordinates patient flow through the patient access area to assure timely registration and arrival to
service area
• Data Entry of all patient financial health insurance
• Interacts and works cooperatively with patients of all ages and ancillary departments to assure patient
satisfaction.
• Responsible for maintaining knowledge and deployment of practices used within the department as
well as throughout the hospital to address patient questions or concerns.
• Offers financial advice and assistance to patients regarding medical bills
• Coordinating payments and answering questions from both health insurance companies and patients.
Office Assistant/Property Management
Palm Beach Housing Authority - West Palm Beach, FL
June 2019 to August 2019
• Answer large volume of incoming telephone calls, assist callers, provide information, make
community referrals, and direct calls to appropriate staff members.
• Provide accurate information regarding application procedures, waiting lists, and qualifications
to both callers and walk-in clients.
• Provide and maintain appropriate forms, as needed.
• Maintain professional and personable customer service.
• Assist in filing duties.
• Update and maintain client information.
Clerical Associate II / Data Analyst
Coney Island Hospital - Brooklyn, NY
March 2015 to May 2019
• Used and coordinated maintenance of office equipment, such as voicemail systems, computers.
• Reviewed and verified data.
• Responded to requests for information.
• Answered and screened telephone calls.
• Performed data entry.
• Greeted and directed the general public, clients, employees.
• Maintained a professional image and attitude.
Teller 2
Td Bank - Brooklyn, NY
April 2013 to March 2015
• Processed monetary transactions such as cashing checks,loan payments,withdrawing cash,coin
redemption,credit card advances and credit card payments
• Entered data quickly and accurately
• Verified endorsement and negotiability of checks
• Issued and redeemed money orders, official/cashier checks, travelers checks, A.E checks
• Worked directly with the public to provide customer service.
• Prepared bank deposits
• Verified bank transactions
Customer Service Representative
K-mart - Belleville, NJ
September 2012 to April 2013
• Provided information about products and services
• Effectively identified customer concerns over the phone
• Determined charges for services requested
• Collected deposits or payments
• Responded to customer inquiries
• Resolved customer service or billing complaints by exchanging merchandise/refund
• Communicated with a clear,distinct voice.
• Provided sales support
Store Team Leader
Walgreen's pharmacy - Brooklyn, NY
March 2011 to June 2011
• Opened and Closed store
• Managed and Assigned duties to employees
• Managed and review inventory and sale records
• Merchandised and coordinate sale promotions
• Respond to customer complaints and comments
• Toured the sales floor regularly identifying or resolving urgent issues
• Determining additional needed sales promotion
• Authorizing clearance sales
Senior Beauty Advisor
Walgreen's pharmacy - Brooklyn, NY
August 2008 to June 2011
• Inventory Ordering.
• Manage and train new employees
• Assist in completing price changes within the department.
• Participate in year end inventory and cycle counts.
• Maintained an awareness of all promotions and advertisements
Education
Certificate in Cosmetology
Empirebeauty School
2008
High School Diploma
Brooklyn Studio High School
2007
Skills
• Microsoft Excel
• Data Entry
• Front Desk
• Customer Service
• Greet
• Insurance Verification
• Medical Records
• Property Management
• EMR Systems
Additional Information
Skills
AS/400, Customer service, Html, Inventory Management, Merchandising, Sales, Cashier, billing, sales
support, telephone skills, customer relations, data
entry, imaging, office equipment, Availity.

Last Resume Update March 6, 2024
Address Columbus, GA
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