Customer Service Representative

I have over a decade of experience in the customer service industry. In my experience I've created a client-based relationship and ensuring that customer needs are met as well as issue resolution. Assisting and helping customers is what brings me joy. I am in a place in my career where I feel like I am ready for the next challenge to advance the skills I have acquired with my experience the customer service.

Last Resume Update March 5, 2024
Address Atlanta, georgia
E-mail Locked
Phone Number Locked

Experience


Chat Technical Representative
Aug 2020 - Feb 2024

Managed multiple daily chat interactions, employing active listening and critical skills to deliver effective resolutions.
Provided technical support, proficiently troubleshooting Apple devices and overseeing service appointments, including processing replacement devices.
Investigated and resolved billing and fraudulent activity concerns with a focus on ensuring proper security handling.
Offered guidance on product features, diagnosing hardware/software issues to enhance customer experience.

Education

Booker T Washington High School
Diploma
Aug 2002 - May 2006

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