Experienced Account Management Professional

Experienced Account Management Professional with advanced knowledge of FDCPA and CFPB Compliance, billing, retention, risk management, leadership, and interconnective financial experience

Last Resume Update March 11, 2024
Address Mobile, Alabama
E-mail Locked
Phone Number Locked


Customer Service Representative
Jun 2023 - Current

Manage blended dialer
Data Entry
Billing support
Account Management
Payment Processing
Problem resolution

Gatestone International
Operations Supervisor
Aug 2019 - Apr 2024

Responsible for the daily activities of the collection team. Interacts daily with Senior Management as well as Clients. Insures accurate reporting to Senior Management and Clients regarding the portfolios month to date receivables, and end of month projections.
Directly supervises and coordinates the activities of consumer debt collectors, to ensure collection of accounts.
Motivates employees to strengthen the quality of the employees individually and collectively.
Administers collections programs, maintaining knowledge of legal requirements and regulations by State,FDCPA, & CFPB
Conduct quality control audits.
Trains new debt collectors in collection policies, procedures and activities.
Achieves department goals and objectives daily, weekly and monthly.
Handles and diffuse escalated calls.
Coordinates new hire training and the completion of a new employee checklist.
Onboarding, Help Desk Support, & troubleshooting of hardware/software.

Tier 1 Tech Support
Jul 2018 - Jul 2019

ISDN and VOIP level 1 help desk support professionals.
Troubleshoot network connection issues for AT&T business communications sector.
Determined best course of action through active listening, router maintenance, and other hardware/peripheral troubleshooting methodologies to reestablish service.
Schedule, appoint and dispatch technicians as necessary.

Netsmart Technologies (MetroCare Services)
Medical Billing Cycle Revenue Processor
Aug 2016 - Mar 2018

Medical Billing claims appeals
Accounts Payable
Accounts Receivable
Medical Billing Invoicing
Medical Payment Processing
Cycle Revenue Management


Vicksburg High School
Aug 1998 - May 2001

General Studies

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